Delonghi Service Center UAE

We specialise exclusively in post-warranty De’Longhi coffee machine repairs. Our workshop is an independent service centre and is not authorised to carry out repairs on machines that are still within their manufacturer’s warranty period — doing so could void the remaining warranty on your appliance.

If your machine is still under warranty, we strongly recommend contacting De’Longhi’s official support team directly. You will find the relevant contact numbers and warranty claim instructions printed on the documentation or invoice provided at the time of purchase.

For warranty claims, please refer to the contact details on your original purchase invoice.

Our repair process varies slightly depending on your location within the UAE. For customers in Dubai, our technicians are able to visit your premises to collect the machine directly. For customers in Sharjah and Abu Dhabi, we arrange for the machine to be brought into our workshop for assessment.

Please note that we do not carry out repairs, servicing, or descaling at the client’s premises regardless of location. All machines are assessed thoroughly in our workshop first, where our technicians conduct a comprehensive diagnostic check. Once the assessment is complete, we provide you with a transparent repair quote before any work begins — so there are no surprises.

We stand firmly behind the quality of our work. All repairs carried out by our team come with a 15-day warranty, giving you confidence that the issue has been resolved properly. For descaling and cleaning services, we ask that you inspect and test the machine’s full functionality upon delivery. Payment is only due once you are completely satisfied with the results.

15-day repair warranty included. For cleaning & descaling — pay only after you’re satisfied at delivery.

Most standard repairs and servicing jobs are completed within 24 to 48 hours once the machine has been assessed in our workshop. For more complex faults or cases where specialist parts need to be sourced, the turnaround may be slightly longer — but we will always communicate the expected timeline clearly before proceeding.

Descaling and deep-cleaning services are typically completed on the same day. We pride ourselves on a fast, efficient turnaround so your De’Longhi machine is back brewing as quickly as possible.

We repair all models of De’Longhi coffee machines without exception — including the Rivelia, Maestosa, PrimaDonna Elite, Magnifica S, Eletta Explore, Dinamica, Autentica, and every other model in the range, both current and discontinued.

Our technicians are comprehensively trained across the full De’Longhi product line and have hands-on experience with every generation of machine. Whether your model is brand new or several years old, we have the knowledge, tools, and quality spare parts to restore it to full working order.

Repair costs vary depending on the nature of the fault, the model of machine, and whether any parts need to be replaced. We never carry out paid repair work without your explicit approval — after our workshop assessment, we provide a clear, itemised quote with no hidden charges.

Our pricing is transparent, and we are proud to offer some of the most transparent professional De’Longhi repair rates in the UAE without compromising on the quality of parts or workmanship.